Home

Products
       Standard Version
       Professional Version

Store - buy it

Support
       Tutorials
       Customer FAQ's
       Windows Vista Support

Company
       About Asolis UG (haftungsbeschränkt)
       Contact Us
Feel the Difference
Let your Homepage display immediately. Your page can appear as fast as this one using our RC KeepAlive Service.
You are here Support  Windows Vista Support Register Login
Windows Vista Support in RC Keep Alive
We have added full Windows Vista support starting with our August 2008 release (Version 2.5). Please update your installation to this release (existing customers should have got this free update - if not: please contact us). If you prefer to keep your current installation please refer to the following article describing a workaround regarding the User Account Control (UAC) feature of Windows Vista.

AFFECTED VERSIONS

All Keep Alive versions before August 2008

PROBLEM

Installing the service on Windows Vista having User Access Control (UAC) enabled may result in one of the following error messages.

SYMPTOMS

After installing the service on any Windows Vista Operating System you get one of the following errors:

Concurrency violation: the UpdateComand affected 0 of the expected 1 records
or
Cannot open DNN KeepAlive 2008 service on computer 'xyz'

RESOLUTION

Update to the August 2008 release which solves this problem.

Workaround for installations before August 2008:

Please uninstall the service (if installed) using Control Panel => Programs and Features.

Disable UAC:

  • Open a command prompt.
  • Enter "msconfig" (without the quotes) and confirm with enter. The "System Configuration" tool appears.
  • Select the "Tools" tab.
  • Scroll down, select "Disable UAC"
  • Click the "Launch" button.
  • Restart your computer.
  • Reinstall DNN Keep Alive using setup.exe.

STATUS

Since our August 2008 release we have added full Windows Vista support including UAC compliance.
Copyright 2010 Asolis UG (haftungsbeschraenkt) Terms (Rechtliche Hinweise) Imprint (Impressum)